Privacy Policy

1. Introduction

Nexlumo ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Engage our services and sign project agreements
• Communicate with us via email, phone, or chat

This information may include:

• Name and contact details (email, phone number, address)
• Company name and business information
• Project requirements and specifications
• Payment and billing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide Services: Deliver development services, support, and maintenance
• Communication: Respond to inquiries, send updates, and provide customer support
• Project Management: Coordinate project deliverables and timelines
• Billing: Process payments and send invoices
• Marketing: Send newsletters and promotional content (with your consent)
• Improvement: Analyze website usage and improve our services
• Legal Compliance: Meet legal and regulatory requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Hosting providers, email services, payment processors, and analytics tools that help us operate our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track visitor behavior for advertising purposes

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure hosting infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee confidentiality agreements

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless:

• A longer retention period is required by law
• Needed to resolve disputes or enforce agreements
• You request deletion (subject to legal obligations)

Project-related data is typically retained for 7 years for legal and tax purposes.

8. Your Rights

You have the right to:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your personal information

To exercise these rights, contact us at info@nexlumo.in.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Third-party services we use may include:

• Google Analytics for website analytics
• Email service providers for communication
• Payment processors for billing
• Cloud hosting providers for infrastructure

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

• Email: info@nexlumo.in
• Phone: +917566410070
• Location: India

We aim to respond to all inquiries within 48 hours.